Privacy & Data

Privacy Policy for 89bd App

Your privacy matters to us. This page explains exactly what personal data 89bd app collects, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon where it can be avoided.

Last updated: 1 January 2025  |  Applies to all 89bd app accounts and services
Our Privacy Commitments
We never sell your personal data to third parties
Payment credentials are handled via official bKash and Nagad APIs only
All data is encrypted with 256-bit SSL in transit and at rest
You can request access to or deletion of your data at any time
We only collect data that is necessary to operate the platform
How We Protect You

Six Ways 89bd App Keeps Your Data Safe

Privacy on 89bd app isn't just a policy document — it's a set of real technical and operational decisions we made when building the platform. Here's what that looks like in practice.

End-to-End Encryption

Every connection to 89bd app uses 256-bit SSL encryption. Data in transit between your device and our servers is fully encrypted. Stored data is encrypted at rest using industry-standard protocols.

No Payment Data Stored

89bd app never stores your bKash or Nagad account credentials on our servers. All payment transactions go through the official APIs of those services. We only retain a tokenised transaction reference for reconciliation purposes.

Minimal Data Collection

We only collect the data we actually need to run 89bd app. We don't ask for information that isn't relevant to your account, your transactions, or your safety. If we don't need it, we don't collect it.

No Third-Party Data Sales

Your personal data is never sold, rented, or traded to any third party for marketing or commercial purposes. The only time we share data is when legally required or when it's necessary to process your transactions.

Access Controls

Access to player data within 89bd app is restricted on a strict need-to-know basis. Support staff can only see the data relevant to resolving your query. Full account data is only accessible to senior compliance personnel.

Your Right to Delete

You can request full deletion of your personal data from 89bd app at any time by contacting our support team. Requests are processed within 30 days. Some data may be retained for legal compliance purposes, and we will inform you of any such exceptions.

About This Policy

This Privacy Policy explains how 89bd app collects, uses, stores, and protects your personal information. It applies to all users of the 89bd app platform, including the website and mobile application. By using 89bd app, you agree to the practices described in this policy.

1Who We Are

89bd app is an online gaming platform operated for players in Bangladesh. We provide live casino games, sports betting, slots, arcade games, and related services through our website at 89bd-app.app and our downloadable mobile application.

For the purposes of this Privacy Policy, "89bd app", "we", "us", and "our" refer to the operator of the 89bd app platform. "You", "your", and "player" refer to any individual who accesses or uses our services. If you have any questions about who controls your data, please contact us at [email protected].

2Data We Collect

89bd app collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and keep the platform secure. The categories of data we collect are set out below.

Category Examples Required?
Identity Data Full name, date of birth, national ID number Yes
Contact Data Mobile number, email address Yes
Account Data Username, password (hashed), account preferences Yes
Transaction Data Deposit amounts, withdrawal amounts, transaction reference numbers Yes
Gaming Activity Games played, bet amounts, session duration, win/loss history Yes
Device and Technical Data IP address, device type, operating system, browser type Automatic
Verification Documents National ID card, passport (when requested for KYC) When required
What We Don't Collect

89bd app does not collect your bKash or Nagad PIN, your bank account details, or any biometric data. We do not collect data about your activities outside of the 89bd app platform.

3How We Collect Data

We collect your personal data through the following channels:

  • Direct input — when you register an account, complete your profile, or contact our support team
  • Automated collection — when you use the 89bd app platform, our systems automatically log technical data such as your IP address, device type, and session activity
  • Identity verification — when you submit documents in response to a KYC (Know Your Customer) request from our compliance team
  • Payment processing — when you make a deposit or withdrawal via bKash or Nagad, we receive a transaction reference and confirmation from those services
  • Cookies and similar technologies — when you browse the 89bd app website, cookies may collect information about your browsing behaviour (see Section 7 for details)

We do not purchase personal data from data brokers or any other third-party sources. All data we hold about you comes directly from your interactions with 89bd app.

4Why We Use Your Data

89bd app uses your personal data for the following purposes:

  • To create and manage your player account on 89bd app
  • To verify your identity and age in compliance with responsible gaming obligations
  • To process deposits and withdrawals via bKash and Nagad
  • To detect and prevent fraud, money laundering, and other prohibited activities
  • To provide customer support and respond to your queries
  • To send you account-related notifications such as deposit confirmations and withdrawal updates
  • To personalise your experience on 89bd app, including game recommendations
  • To monitor gaming activity for responsible gaming purposes and to identify players who may need support
  • To comply with legal and regulatory obligations
  • To improve the performance, security, and features of the 89bd app platform
Marketing Communications

89bd app may send you promotional messages about bonuses and new games via SMS or email. You can opt out of marketing communications at any time from your account settings or by contacting support. Opting out of marketing will not affect your ability to use 89bd app.

5Legal Basis for Processing

89bd app processes your personal data on the following legal grounds:

  • Contract performance — processing your data is necessary to provide the services you signed up for on 89bd app, including account management and payment processing
  • Legal obligation — we are required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws
  • Legitimate interests — we process some data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your privacy rights
  • Consent — for marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time

6Payment Data

All financial transactions on 89bd app are processed through bKash and Nagad. These are independent mobile financial services regulated in Bangladesh. When you make a deposit or withdrawal, the transaction is handled directly by those services using their own secure infrastructure.

89bd app receives only the following information from payment transactions:

  • A transaction reference number confirming the payment was made
  • The amount of the transaction
  • The date and time of the transaction
  • A masked version of the mobile wallet number (e.g., 017XXXXX890)
Important

89bd app never stores your bKash or Nagad PIN, your full mobile wallet number in unmasked form, or any other payment credentials. If anyone contacts you claiming to be from 89bd app and asks for your bKash or Nagad PIN, do not provide it and report the contact to our support team immediately.

7Cookies and Tracking

89bd app uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Here is a breakdown of the types of cookies we use:

  • Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Analytics cookies — help us understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Preference cookies — remember your settings such as language preference and display options so you don't have to set them every time you visit.
  • Marketing cookies — used to show you relevant promotions within the 89bd app platform. We do not use marketing cookies to track you across other websites.

You can manage your cookie preferences from the cookie settings panel, accessible from the footer of the 89bd app website. Disabling non-essential cookies will not prevent you from using the platform.

8Data Sharing

89bd app does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

  • Payment processors — bKash and Nagad receive the minimum data necessary to process your transactions
  • Game providers — licensed game studios that supply games to 89bd app may receive anonymised session data for technical and fairness auditing purposes
  • Identity verification services — when KYC verification is required, your submitted documents may be processed by a third-party verification provider operating under strict data processing agreements
  • Legal authorities — we will disclose data to law enforcement or regulatory bodies when required to do so by law, court order, or regulatory directive
  • Fraud prevention — in cases of suspected fraud or money laundering, we may share relevant data with other gaming operators or industry fraud prevention bodies

All third parties who receive data from 89bd app are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

9Data Retention

89bd app retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance policies. The general retention periods are as follows:

  • Account and identity data — retained for 5 years after account closure to comply with anti-money laundering regulations
  • Transaction records — retained for 5 years after the date of the transaction
  • Gaming activity logs — retained for 3 years for responsible gaming monitoring and dispute resolution purposes
  • Support communications — retained for 2 years after the query is resolved
  • Marketing preferences — retained until you withdraw consent or close your account

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10Your Rights

As a player on 89bd app, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected].

Right of Access

Request a copy of all personal data 89bd app holds about you. We will provide this within 30 days of your request.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you. Updates are processed within 14 days.

Right to Erasure

Request deletion of your personal data. Some data may be retained for legal compliance. We will inform you of any exceptions.

Right to Restrict Processing

Ask us to pause processing of your data while a dispute or correction request is being resolved.

Right to Data Portability

Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

Object to processing of your data for marketing purposes or where we rely on legitimate interests as our legal basis.

11Children's Privacy

89bd app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on 89bd app, please contact us immediately at [email protected]. We will investigate and close the account, deleting all associated data, as quickly as possible.

Age verification is a mandatory step in the 89bd app registration process. We may request additional proof of age at any time if we have reason to believe an account holder may be under 18.

Age Restriction

If our systems detect that an account may belong to a minor, the account will be suspended immediately pending investigation. Any funds in the account will be held until the matter is resolved.

12Security Measures

89bd app takes the security of your personal data seriously. We have implemented the following technical and organisational measures to protect your information:

  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers
  • AES-256 encryption for sensitive data stored in our databases
  • Passwords are stored as salted hashes — we cannot see your password in plain text
  • Two-factor authentication available for all player accounts
  • Regular security audits and penetration testing by independent security firms
  • Strict internal access controls — staff can only access data relevant to their role
  • Automated monitoring systems that detect and alert on unusual account activity
  • Incident response procedures in place to handle any data breach quickly and transparently

Despite these measures, no online platform can guarantee 100% security. If you become aware of any security vulnerability or suspicious activity on your 89bd app account, please contact our support team immediately.

13Policy Updates

89bd app may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Continued use of 89bd app after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89bd app handles your personal data, please get in touch with us through any of the following channels:

We aim to respond to all privacy-related enquiries within 2 business days. For formal data subject requests (access, deletion, portability), please allow up to 30 days for processing. We will acknowledge your request within 48 hours of receipt.

Data Requests

When submitting a data access or deletion request, please include your registered mobile number and account username so we can locate your records quickly. We may ask for additional verification to confirm your identity before processing the request.

Play with Confidence

Your Data Is Safe on 89bd App

Now that you know how 89bd app protects your privacy, you can register and play with full confidence. Create your free account in under two minutes and deposit via bKash or Nagad.

18+ only. Please play responsibly. See our Responsible Gaming page for tools and support.